Our railway ticket issuers have plenty of change. But they refuse to part with it. They know exactly what ticket a commuter requires. They deny any knowledge of it. They know a commuter stands in queue for long times. They know other commuters in the queue will not let an argument go on for long. They know commuters are always in a hurry. As a result, they build complete disregard for a commuter's woes.

High time we commuters raised our voices against this arrogance. High time we realised that the only remaining unorganized section of our society is the consumer. High time we did not occasionally mind one of us fighting it out at the window even if it delays us by a bit. Each time we speak together, we will ensure that our next wait in the queue will be less painful.